Refund & Cancellation Policy

Last updated: 1 June 2026

Because kombucha is a perishable food product, our refund policy balances food-safety with fairness.

Cancellations

You can cancel before your order is dispatched for a full refund. Once dispatched, an order cannot be cancelled.

Damaged, defective, or wrong items

If your order arrives damaged, leaking, or incorrect, email support@korkaikombucha.com within 48 hours of delivery with photos and your order reference. We will replace the item or issue a full refund.

Non-returnable

For hygiene and safety, opened or consumed products cannot be returned unless they were defective on arrival.

How refunds are issued

Approved refunds are returned to your original Razorpay payment method. Banks typically take 5–7 business days to reflect the credit.

Contact

support@korkaikombucha.com